Collections software for financial companies and portfolio operations
ControlNext is an omnichannel CRM for collections that brings the dialer, WhatsApp Business, legal management and AI call analytics into a single platform, built for teams that manage portfolios, such as financial companies.
Who it is for
ControlNext can be used by call centers, BPO, financial institutions, retail, healthcare, education, and any team with support or service areas. For a financial company, it brings contact, follow-up and legal management of the portfolio into one place.
Which modules apply to a portfolio operation
- NextCall (Standard and Pro plans): informational and transactional dialer, browser softphone, real-time monitoring, optional human detection (AMD) and real-time campaign control.
- NextWhatsApp (Standard and Pro plans): official multi-agent WhatsApp, chatbot automation, centralized history and native CRM integration.
- NextVoice (Pro plan): smart management bots, automated predictive dialing, smart portfolio prioritization and automatic reminders and callbacks.
- NextLegal (Pro plan): procedural stage control, integrated document management, automatic term alerts and a conciliation module.
- NextSpeech (Pro plan): automatic transcription, intelligent call classification, intent and sentiment analysis and metrics per agent.
- Account management (all plans): account assignment per agent, management tree and CSV database upload.
Which plan includes it
The Law 2300 module is available in the Standard and Pro plans. The Basic plan does not include it.
Prices are per license per month, with a minimum of 5 licenses. The full plan table shows which modules each one includes:
| Plan | Price per license / month |
|---|---|
| Basic | COP 65,000 |
| Standard | COP 94,600 |
| Pro | COP 136,650 |
Security
Cloud infrastructure with banking-grade standards and end-to-end data encryption.
Frequently asked questions
What types of companies can use it?
Ideal for Call Centers, BPO, financial institutions, retail, healthcare, education, and any team with support or service areas.
Does it integrate with my current CRM?
Yes. Through API or custom developments we can connect with CRM, ERP, and internal databases.
Can I integrate WhatsApp Business with ControlNext?
Yes. WhatsApp Business can be integrated to manage customer conversations from the platform, according to the account configuration, Meta's conditions and the contracted features.
Does ControlNext include artificial intelligence features?
The solution can be complemented with specialized tools for voice automation and conversation analysis, depending on the contracted modules. These capabilities can support interaction processing and information analysis for decision-making.
Request a demo
Want to see how it works in your operation? Message us on WhatsApp and we will set up a demo.
Request a demo on WhatsApp