Delinquency management with an omnichannel contact center
Managing delinquency with an omnichannel contact center means reaching debtors through several channels, recording every interaction and following up on agreements from one place. ControlNext brings those functions together on a single platform for collections operations.
Reach customers through several channels
Calls with a predictive dialer and softphone, WhatsApp Business, email, SMS and web chat, centralized in one management flow.
Record and organize the management
- Account assignment per agent, management tree and CSV database upload (all plans).
- Quick typifications, payment agreement configuration and payment application (Standard and Pro plans).
- Calendar, schedule and notifications (all plans).
Prioritize and automate
NextVoice offers smart portfolio prioritization, automated predictive dialing and automatic reminders and callbacks (Pro plan).
Measure the management
The reports module includes reports on clients, management, agreements, general productivity and scheduled items. The Standard plan adds 3 custom reports and the Pro plan, 5. Real-time monitoring is available from the Standard plan.
Which plan includes it
The Law 2300 module is available in the Standard and Pro plans. The Basic plan does not include it.
Prices are per license per month, with a minimum of 5 licenses. The full plan table shows what each one includes:
| Plan | Price per license / month |
|---|---|
| Basic | COP 65,000 |
| Standard | COP 94,600 |
| Pro | COP 136,650 |
Frequently asked questions
Can I receive and manage inbound calls?
Yes. The platform supports inbound operations to handle customer requests, record each interaction and make follow-up easier.
Can processes be automated in ControlNext?
Yes. ControlNext lets you build workflows and automated processes to optimize operational tasks, organize team management and reduce manual activities, according to the modules and developments implemented.
Can I integrate WhatsApp Business with ControlNext?
Yes. WhatsApp Business can be integrated to manage customer conversations from the platform, according to the account configuration, Meta's conditions and the contracted features.
Does ControlNext include artificial intelligence features?
The solution can be complemented with specialized tools for voice automation and conversation analysis, depending on the contracted modules. These capabilities can support interaction processing and information analysis for decision-making.
Request a demo
Want to see how it works in your operation? Message us on WhatsApp and we will set up a demo.
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