Predictive dialer and WhatsApp Business for your collections operation
ControlNext is an omnichannel CRM for collections that brings a high-capacity predictive dialer, VoIP with cloud call recording and WhatsApp Business, plus email, SMS and chat, into a single platform.
What it is and who it is for
ControlNext puts the channels a collections operation uses to reach customers in one place. It is built for call centers and collections teams that currently manage calls, messages and emails in separate tools.
What it includes
- High-capacity predictive dialer to run call campaigns.
- Integrated VoIP and cloud call recording, with no separate tool needed.
- WhatsApp Business, email, SMS and chat centralized in one management flow.
- Workflows and process automation, according to the modules and developments implemented.
Which plan includes it
NextWhatsApp and Next Call + Blaster are available from the Standard plan. The Basic plan does not include them.
Prices are per license per month, with a minimum of 5 licenses:
| Plan | Price per license / month |
|---|---|
| Basic | COP 65,000 |
| Standard | COP 94,600 |
| Pro | COP 136,650 |
Frequently asked questions
Can I integrate WhatsApp Business with ControlNext?
Yes. WhatsApp Business can be integrated to manage customer conversations from the platform, according to the account configuration, Meta's conditions and the contracted features.
Can I receive and manage inbound calls?
Yes. The platform supports inbound operations to handle customer requests, record each interaction and make follow-up easier.
Can processes be automated in ControlNext?
Yes. ControlNext lets you build workflows and automated processes to optimize operational tasks, organize team management and reduce manual activities, according to the modules and developments implemented.
Does ControlNext include artificial intelligence features?
The solution can be complemented with specialized tools for voice automation and conversation analysis, depending on the contracted modules. These capabilities can support interaction processing and information analysis for decision-making.
Request a demo
Want to see how it works in your operation? Message us on WhatsApp and we will set up a demo.
Request a demo on WhatsApp